ordering hair
Do I have to be a hair stylist or extensionist to order your hair?
Our shop is open to the public at our retail pricing, but we also have a pro shop for anyone licensed to do hair to shop at exclusive pricing
How do i know which shade to order?
For our removable methods (clips, ponys & halos) the easiest way is to use our colour match tool, so you can send us a photo of your hair in natural light. For any of the professional methods, its best to order a colour ring so that you can do a proper in person colour match, as these methods are non refundable.
Can i return or exchange my extensions?
Our removeable methods (clips, halos & ponys) can be returned or exchanged within 30 days as long as the gold clasp enclosing the top of the extensions has not been removed or tampered with. For hygiene reasons, these will be final sale once opened. For our professional methods (wefts, tapes and single strands), these are all final sale.
Can I colour or tone my extensions?
Our extensions are made with 100% human hair and can be toned by a professional. However, we don't recommend lightening them, as this can affect quality and lifespan. For blondes, purple shampoo is a great toning agent!
s h i p p i n g
What carrier do you use for shipping?
We use Canada Post express
How long will my order take to arrive?
After departing our facility, delivery will occur in 1-2 days in Ontario, 3-7 days within Canada, U.S. and international shipping times vary by location.
Will I receive tracking for my items
Once your items have shipped, you will receive a tracking number so you can follow it right to your door
Can I cancel my order once it has been placed
If your items have not left the facility yet, you may be able to cancel your items. Send an email to shop@sparklehairextensionbar.com to get in touch with one of our experts
c a r e
How do I wash my extensions
Wash only when needed (once every 15-20 wears). Use a hydrating shampoo and conditioner. Make sure to avoid any bond building products, volumizing or colour safe products. Create a bath of water and add your shampoo to the bath. Drag the extensions through, no need to emulsify. Rinse and coat with conditioner. For an extra hydrating treatment, use our Sparkle Repair Mask between your shampoo and conditioner. Let the extensions air dry to about 75% and finish off with a hot tool.
Can i use heat on my extensions
Yes! all of our extensions are 100% human hair. You can curl, wave or straighten them, just always use a thermal protection!
How do I store my extensions
You can keep them in the original bag, or you can hang them using paint hangers, and store them in a cool dry place. This helps prevent tangling and keeps them looking fresh.
How long will my extensions last?
With the right care, clips, halos and ponytails typically last a year (or longer if worn occassionally). Our professional methods should last 9-12 months!