frequently asked questions

Orders and Shipping

What is your shipping policy?

Items will be shipped by Canada Post. Free shipping within Canada. International shipping will be calculated at checkout.

How long will it take for my order to arrive?

Your shipping time will depend on the method chosen. Some items will take 1-2 days, and some can take up to 2 weeks to arrive

Do you charge domestic sales tax?

HST will be calculated at checkout for anyone living and shopping within Canada

What payment methods do you accept?

We accept all major credit cards, Paypal and Klarna

When will my items be delivered?

Most methods will ship out immediately. Delivery will depend on your location

Return Policy

What's your return policy?

If your color match isn’t perfect or you aren’t 100% satisfied with your extensions, you can request a refund or exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. The gold clasps must not be removed from the extensions. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You have 30 calendar days to return an item from the date you received it.

If your purchase was made online you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Contact to receive next steps for initiating a refund or exchange.

Can I make changes to or cancel my order?

We will do our best to accomodate any changes and or cancelations to your order, as long as the item has not shipped.

Do you do exchanges?

Yes, as long as the original packaging is still in tact. The customer will be responsible for paying any shipping charges associated with returning and reshipping the item

Hair Care

How much hair do i need?

Choosing how much hair you will need to purchase will depend on the length and density of your clients hair.

For the average hair type, one pack of clips, or 4-5 packs of our professional lines will be enough.

If you are looking to add length and density, two packs of clips might be necessary, or 6-8 packs of our professional line will be needed.

Are extensions safe for my natural hair?

Hair extensions are safe on your natural hair as long as they have been installed by a reputable extensionist, and are being removed using our Sparkle Hair professional products.

Clients will need to make sure that they are adhering to the recommended maintenance guidelines, as well as the proper at home care, including using the recommended products.

What products should i be using on my extensions?

Proper at home maintenance is a necessity for keeping your extensions lasting their longest. We have created a list of the best products to use on extensions:

Matrix Total Results Length Goals Shampoo, Conditioner & Leave in Spray

Authentic Beauty Concept Cleanser & Conditioner

Sparkle Hair Repair Mask and Leave in Spray

Biosilk Silk Therapy Original Oil

Redken Acidic Bonding Concentrate Leave In Treatment

You can refer to our HAIR CARE guide for more information on how to take care of your extensions

Common Questions

Do you ship internationally?

Yes we do. Shipping will be calculated at checkout

Where can I send complaints to?

Any complaints can be sent to and will be answered as quickly as possible

How much hair will I need?

When purchasing your extensions, the density of yours, or your clients hair, will need to be considered before purchasing. Typically clients are able to purchase one pack of clips, or 4-5 packs of hair to create a naturally blended look.

If you are looking to add length and volume, you will always require more hair. These clients may need to purchase a second set of clips, or 6-8 packs of hair.

Can I take my extensions on vacation?

Tropical vacations can definitely be detrimental on your hair extensions and your natural hair. Salt water, chlorinated pools, hot sun, and sunscreen can be a recipe for disaster. If you are set on wearing your extensions for your tropical vacation, we cannot guarantee their quality once you return, but we do have some tips for you! Our Sparkle Repair Mask is a necessity to keeping your extensions from turning into a tangly mess. Soak your hair with fresh water and coat your extensions in our Sparkle Mask and braid your hair, before going out for the day. This will create a barrier between the elements and your extensions, and can help from having the extensions tangle or matt into your natural hair (but it isn't bulletproof!)

Sunscreen is also a product you need to be careful with when on your vacation. Certain sunscreens contain products that will cause your hair extensions to turn pink or orange (or somewhere in between) Please refer to this article when choosing the right sunscreen: The Effects of Sunscreen