REMOVABLE EXTENSIONS

If your color match isn’t perfect or you aren’t 100% satisfied with any REMOVABLE extensions, you can request a refund or exchange.

To be eligible for an exchange on your REMOVABLE extensions, your item must be unused and in the same condition that you received it. The gold clasps must not be removed from the extensions. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You have 30 calendar days to return an item from the date you received it.

If your purchase was made online you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

PROFESSIONAL EXTENSIONS

Our professional extension methods are not available for exchange or refund. We recommend that you purchase a Sparkle Colour Ring in order to match your clients properly, so you are able to choose the correct colour for them.

Contact shop@sparklehairextensionbar.com to receive next steps for initiating a refund or exchange.